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Terms and Conditions
Terms and conditions
All products are shipped discreetly in a plain package with no indication as to the contents. The return address on your package and your credit card statement will read "Nine to Two".
Your privacy is very important to us. I know how irritating and potentially embarrassing it can be to receive adult catalogs, mailing and e-mails. Because of this,
We will NEVER sell or provide your name, address or e-mail address to any company or individual.
We will NEVER put your name on a mailing list. (If you'd like to be added to our mailing list, however, you may join our e-mail list at the top of the page!)
We will NEVER send you unsolicited mail, catalogs or any other materials.
All online orders are entered through our secure server, using the latest and highest security encryption methods available.
Shipping Cost and Times
We offer USPS Priority Mail service (2-3 days) and Express (1-2) service for shipments within the United States. Sorry, Express Mail Service is unavailable for military APO / FPO addresses.
95% of all orders are typically shipped within 1 business day during normal warehouse hours, Monday - Friday excluding holidays. Orders placed before noon central standard time will be shipped same day. Orders placed after noon or on weekends will be shipped the following business day. During large sales and storewide savings, orders may take slightly longer to ship due to high volumes. Orders with custom gear will typically take longer before shipment as we're hand crafting your custom gear to your specifications.
Backorders: In the rare instance of backorders, all backordered items are shipped complete when available for a total rate of $9.95 to ship to you.
Order Changes / Cancellations:
Your Shellystoybox.com order enters the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified. Once an order has been submitted your credit/debit card will be charged and your order processed immediately. Our ordering process is designed to get you your purchase quickly so your order will be processed immediately upon placement and sent to our shipping department in our warehouse so you get you order FAST. Because your order will be processed and shipped so quickly, and due to the high volume of orders we receive, we will be unable to change or cancel an order once it's placed.
All in-stock items are typically shipped either the same day or next business day of your order. On occasion, popular items may run out of stock resulting in longer shipping times. Orders received before noon pacific time will be shipped that business day, orders received after noon pacific time Monday through Friday will be shipped the next business day. We do not ship on weekends. Typical Priority service delivery time is between 2-3 business days (not including holidays and weekends). Please note that during Christmas and Valentines seasons, package carriers are busier which may result in delays.
For expedited services, the day of shipment does not count toward the delivery time, nor do Sundays. For example, a Next Day shipping order placed Thursday before noon will be shipped that day and arrives on Friday. A Next Day shipping order placed Thursday evening after our shipping department is closed would be shipped the next business day (Friday) and would arrive on Saturday.
International shipments take longer due to actual shipping times, transfers, security and customs clearances. Please allow up to several weeks for shipping, customs clearance and delivery unless you choose Global Express, which will reduce shipping time substantially.
We accept VISA and MasterCard
We also accept Paypal
For quickest and most accurate service, you can place your order by using our online shopping cart to enter your items; including sizes and color variations and our cart will tally your order and shipping charges for you. Simply print your shopping cart page before placing your order and send it with your check or money order.
Sorry, but we do not accept COD's.
All items on my site are normally in stock. Occasionally, due to the popularity of certain items, styles or sizes or unavailability from the manufacturer, some items may be out of stock. We make every attempt to ship orders within 24 hours. Orders with back-ordered items will be held for up to 2 weeks until that item is available unless expedited shipping is selected or you request an additional shipment.
Buyer assumes all risk of use of the products contained in this site's online catalog. Please play safely. Safety depends solely on the care of the user. Products are sold as novelties only. No warranty or fitness of use is expressed or implied.
Warranty and Return Policy
Due to the personal nature of the items I carry, I cannot accept returns on most merchandise for any reason other than defect. This includes any toy, apparel or gear which may come in contact with, or is intended for use in such a way as to expose that item to bodily fluids such as saliva, blood, urine, etc. We strive to provide you with the best in adult toys and gear and you can make your selections confidently as we will not accept or re-sell items which may be susceptible to contact with bodily fluids whatsoever.
We will accept non-damaged, unused merchandise, which is not for in-store credit only, within 30 days of the invoice date. Products applicable to our exchange policy are only those not intended for personal use (not susceptible to contact with any bodily fluids) as outlined above.
Defective merchandise will be repaired and returned or replaced with the same item upon return of the defective item. Please write us at firstname.lastname@example.org for a return authorization, and then you may return your package via insured U.S. Mail or UPS (for your protection against loss). We are not responsible for return shipments sent without an RMA (Return Materials Authorization) or shipments sent uninsured. Return and exchange shipment postage is the responsibility of the customer.
Extensive product testing has been done to ensure the products I sell are of high quality, fun and safe! (Work, work, work!)
Other Questions? Shelly@shellystoybox.com